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BIEBER is a supply only company. We recommend that a competent or qualified person carries out the installation of goods supplied. Please ensure that the general guidelines for the fitting of the goods are read and understood before commencing or organising installation.
What happens if there’s a problem with my new BIEBER windows and doors?
Very simple, we ask that you check your windows and/or doors prior to removing the old frame. It’s unlikely you’ll find a problem because all of our products are rigorously quality checked before they are delivered. But just in the same way that you’d check your parachute before you jump out of a plane, not after, it’s the same fitting windows and doors. Have a look at them, make sure everything is as you ordered it, that the specification is correct, that everything opens and works properly, that you’re happy with the standard of the sealed units (glass), that there are no imperfections, that everything lines up as you would expect and that generally you’re happy that everything is as it should be, and don’t forget to read the Installation Instructions in full, hold items up to the light and don’t install when it’s getting dark.
It may take a few minutes to fully check each item but it’s normal practise in the industry because once you remove the old frame you’re past a point of no return. Ok, so let’s say you’ve found something that you want to query.
First send an email to our customer services department with your invoice number and what you’d like to query. They’ll probably reply with a couple of pertinent questions to see if there is a potential genuine problem. Worst case scenario, well as we don’t employ service engineers, we’re a Supply Only Company after all, we’ll come out, pick up the item and bring it back in to our factory for inspection and repair or replace if necessary. If unnecessary we’ll organise with you to drop it back out to your house, naturally there would be a charge for the collection and re-delivery in the event no problem was found, equally this, of course, wouldn’t cost anything if there had been a manufacturing error.
Don’t forget, we’re making your windows and/or doors to measure so we can’t just send out a new one as this would be unreasonably costly and our prices would go up, this is why we would need to reassure ourselves and yourself that there is a genuine problem, another reason why we’d collect them in the event of a query.
We manufacture all our goods to a commercial standard and would check to this standard if we bring them back in. You can be assured that our excellent product knowledge nurtured over years in the trade will ensure a fair assessment.
And that’s it, we check them, you check them before you fit them and if there’s a problem we’ll bring them back in to inspect and replace if necessary, like we said, very simple!
Devis